Multifunctional Maternity pillow™

1. Product Name: Memory Foam Seat Cushion™ Waist Back

2. Inner Core: Memory Foam

3. Outer Cover Material: Scuba knitting fabric

4. Seat Cushion Size: 41x31x8cm/16.14x12.2x3.15inch

5. Back Cushion Size: 40x40x7cm/15.75x15.75x2.76inch

6. Function: Support hips, back, lumbar, relieve pressure

7. Apply for: office chair, car

Package Included:

1pcx Seat Cushion

or 1pc x Back Cushion

or 1 set x Seat and Back Cushion

-Premium Memory Foam High-density foam contours to your body for personalized support, relieving pressure on the back, waist, and lumbar areas.

-Built-in Massage Function: Helps soothe sore muscles and reduces tension with a gentle massage feature, ideal for long hours of sitting.

-Portable and Lightweight: Easy to carry and perfect for use in cars, office chairs, home seating, or even while traveling.

Non-Slip Base: Stays securely in place on any seat, providing consistent support throughout the day.

Welcome to GenesisShoppe! We’re excited to deliver your products right to your door. Below is our detailed shipping policy to ensure a smooth shopping experience.

1. Processing Time

Order Processing: Orders are typically processed within 1–3 business days. After you place your order, we will begin processing and preparing it for shipment. If you order on a weekend or holiday, your order will be processed on the next business day.

Order Confirmation: Once your order has been processed, you will receive an email notification with your order details and tracking number.

2. Shipping Times

Shipping times depend on the product and your location. Below are the estimated shipping timelines:

Domestic (Within the U.S.): Standard shipping typically takes 5–10 business days.

International Shipping: Delivery times for international orders can range from 10–21 business days depending on your location.

Please note that shipping times are estimates and may be longer during peak seasons, holidays, or due to customs processing.

3. Shipping Costs

Free Shipping: We offer free standard shipping on all domestic orders over $50 within the U.S.

Standard Shipping Costs: For orders under $50, shipping costs are calculated at checkout based on the weight and destination of your order.

International Shipping: Shipping rates for international orders will vary based on your country and the size/weight of the products. You’ll see the exact shipping costs at checkout.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your package directly through the carrier's website or by visiting your account page on GenesisHub.com.

5. Shipping Carriers

We use reliable shipping carriers, including:

USPS (United States Postal Service)

FedEx

DHL (for international orders)

You will be notified by email once your order has shipped and assigned to the carrier.

6. Customs, Duties, and Taxes

International Orders: All international customers are responsible for any customs fees, duties, or taxes that may apply to their order. These fees are not included in the price of your items or shipping charges at checkout and must be paid upon delivery.

7. Shipping Delays

While we do our best to ensure timely deliveries, there may be delays due to circumstances beyond our control. Some common reasons for delays include:

Weather conditions

High demand during holidays

Customs delays (for international orders)

We appreciate your understanding and patience if any delays occur. If your order is significantly delayed, please feel free to reach out to our customer support team, and we’ll assist you in tracking your package.

8. Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for lost or delayed orders due to incorrect shipping addresses provided at checkout. If you notice any mistakes in your shipping information after completing your order, contact us immediately at genesisshoppestore@gmail.com so we can make necessary adjustments before your package is shipped.

9. Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us within 7 days of receiving your order. We’ll work with the carrier to resolve the issue and ensure that you receive your items as soon as possible.

Damaged Packages: If your package is damaged upon arrival, please take photos of the damage and email them to us at genesisshoppestore@gmail.com We will help you file a claim with the shipping carrier or send a replacement.

Lost Packages: If your package is marked as “delivered” but you haven’t received it, please check with neighbours or other people in your household. If you still can’t locate the package, contact us, and we will help investigate the issue.

10. Returns and Exchanges

For more information on returns and exchanges, please refer to our [Returns & Exchanges Policy] page. We want you to be completely satisfied with your purchase!

Thank you for choosing GenesisShoppe! We’re committed to providing you with the best products and a smooth shopping experience. If you have any questions, don’t hesitate to contact us at genesisshoppestore@gmail.com

we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at genesisshoppestore@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at genesisshoppestore@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at genesisshoppestore@gmail.com