Shipping Policy

Welcome to GenesisShoppe! We’re excited to deliver your products right to your door. Below is our detailed shipping policy to ensure a smooth shopping experience.

1. Processing Time

  • Order Processing: Orders are typically processed within 1–3 business days. After you place your order, we will begin processing and preparing it for shipment. If you order on a weekend or holiday, your order will be processed on the next business day.
  • Order Confirmation: Once your order has been processed, you will receive an email notification with your order details and tracking number.

2. Shipping Times

Shipping times depend on the product and your location. Below are the estimated shipping timelines:

  • Domestic (Within the U.S.): Standard shipping typically takes 5–10 business days.
  • International Shipping: Delivery times for international orders can range from 10–21 business days depending on your location.

Please note that shipping times are estimates and may be longer during peak seasons, holidays, or due to customs processing.

3. Shipping Costs

  • Free Shipping: We offer free standard shipping on all domestic orders over $50 within the U.S.
  • Standard Shipping Costs: For orders under $50, shipping costs are calculated at checkout based on the weight and destination of your order.
  • International Shipping: Shipping rates for international orders will vary based on your country and the size/weight of the products. You’ll see the exact shipping costs at checkout.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your package directly through the carrier's website or by visiting your account page on GenesisHub.com.

5. Shipping Carriers

We use reliable shipping carriers, including:

  • USPS (United States Postal Service)
  • FedEx
  • DHL (for international orders)

You will be notified by email once your order has shipped and assigned to the carrier.

6. Customs, Duties, and Taxes

  • International Orders: All international customers are responsible for any customs fees, duties, or taxes that may apply to their order. These fees are not included in the price of your items or shipping charges at checkout and must be paid upon delivery.

7. Shipping Delays

While we do our best to ensure timely deliveries, there may be delays due to circumstances beyond our control. Some common reasons for delays include:

  • Weather conditions
  • High demand during holidays
  • Customs delays (for international orders)

We appreciate your understanding and patience if any delays occur. If your order is significantly delayed, please feel free to reach out to our customer support team, and we’ll assist you in tracking your package.

8. Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for lost or delayed orders due to incorrect shipping addresses provided at checkout. If you notice any mistakes in your shipping information after completing your order, contact us immediately at [Your Contact Email] so we can make necessary adjustments before your package is shipped.

9. Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us within 7 days of receiving your order. We’ll work with the carrier to resolve the issue and ensure that you receive your items as soon as possible.

  • Damaged Packages: If your package is damaged upon arrival, please take photos of the damage and email them to us at [Your Contact Email]. We will help you file a claim with the shipping carrier or send a replacement.
  • Lost Packages: If your package is marked as “delivered” but you haven’t received it, please check with neighbours or other people in your household. If you still can’t locate the package, contact us, and we will help investigate the issue.

10. Returns and Exchanges

For more information on returns and exchanges, please refer to our [Returns & Exchanges Policy] page. We want you to be completely satisfied with your purchase!

Thank you for choosing GenesisShoppe! We’re committed to providing you with the best products and a smooth shopping experience. If you have any questions, don’t hesitate to contact us at [Your Contact Email].